Privacy policy

By Mona Fashion ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information.

This Privacy Policy applies to our website and its related subdomains (collectively referred to as our "Service"), as well as our application, By Mona Fashion. By accessing or using our Service, you confirm that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To ensure clarity throughout this Privacy Policy, the following terms are strictly defined as:

Cookie: A small piece of data generated by a website and stored by your web browser. It identifies your browser, provides analytics, and remembers information about you, such as your language preference or login details.
Country: Refers to where By Mona Fashion or the owners/founders of By Mona Fashion are based, which, in this case, is Australia.
Customer: Refers to the company, organization, or person that registers to use the By Mona Fashion Service to manage relationships with consumers or service users.
Device: Any internet-connected device such as a phone, tablet, or computer that can be used to access By Mona Fashion and use the services.
IP Address: Every device connected to the Internet is assigned an Internet Protocol (IP) address. These addresses are typically assigned in geographic blocks and can be used to identify the location from which a device is accessing the Internet.
Personnel: Refers to individuals employed by By Mona Fashion or contracted to perform a service on behalf of one of the parties.
Personal Data: Any information that directly, indirectly, or in conjunction with other data (including a personal identification number) allows for the identification of an individual.
Service: Refers to the service provided by By Mona Fashion as described in the related terms (if available) and on this platform.
Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and other entities that provide content or whose products/services we believe may interest you.
Website: Refers to By Mona Fashion’s website, accessible via this URL: https://bymonafashion.com/
You: Refers to a person or entity that registers with By Mona Fashion to use the services.

What Information Do We Collect?

We gather information from you when you visit our website, register on the site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. The types of information we collect include:

Name / Username
Phone Numbers
Email Addresses
Mailing Addresses
Billing Addresses

How Do We Use The Information We Collect?

The information we collect from you may be used in one or more of the following ways:

To personalize your experience (your information helps us better understand and respond to your individual needs)
To improve our website (we continuously seek to enhance our website based on feedback and information received from you)
To enhance customer service (your information allows us to more effectively address customer service inquiries and support requests)
To process transactions
To administer a contest, promotion, survey, or another site feature
To send periodic emails

When Does By Mona Fashion Use End User Information From Third Parties?

By Mona Fashion collects End User Data necessary to provide services to our customers. End users may voluntarily share information that they’ve made available on social media platforms. If you provide such information, we may gather publicly accessible data from the social media platforms you’ve referenced. You have the ability to control the amount of information that social media websites make public by adjusting your privacy settings on those platforms.

When Does By Mona Fashion Use Customer Information From Third Parties?

We may receive information from third parties when you contact us. For instance, if you submit your email address to express interest in becoming a By Mona Fashion customer, we may receive information from a third party providing automated fraud detection services. Additionally, we may collect information that is publicly available on social media sites. You can manage how much of your information is publicly shared by adjusting your privacy settings on those platforms.

Do We Share the Information We Collect With Third Parties?

We may share the personal and non-personal information we collect with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. Additionally, we may share this information with our current and future affiliates and business partners. In the event of a merger, asset sale, or business reorganization, your personal and non-personal information may be shared or transferred to our successors-in-interest.

We also collaborate with trusted third-party service providers to carry out various functions and offer services, such as hosting and maintaining our servers and website, database storage, email management, marketing, credit card processing, customer service, and order fulfillment. We may share your personal information, and potentially some non-personal information, with these third parties to enable them to perform these services for us and for you.

For analytics purposes, we may share portions of our log file data, including IP addresses, with third parties like web analytics partners, application developers, and ad networks. If shared, your IP address may be used to estimate general location, connection speed, device type, and more. These third parties may aggregate information related to our advertising and website activity and provide auditing, research, and reporting services to us and our advertisers.

Additionally, we may disclose personal and non-personal information to government or law enforcement agencies, or to private parties, when we believe, in our sole discretion, that such disclosure is necessary or appropriate to comply with legal processes (such as subpoenas), protect our rights or those of others, ensure public safety, prevent illegal or unethical activity, or comply with applicable laws and court orders.

Where and When Is Information Collected From Customers and End Users?

By Mona Fashion collects personal information that you provide directly to us. We may also receive personal information about you from third parties, as outlined above.

How Do We Use Your Email Address?

By providing your email address on this website, you agree to receive emails from us. You can opt out of these email lists at any time by clicking the unsubscribe link provided in the emails. We only send emails to individuals who have explicitly authorized us, either directly or through a third party. We do not engage in unsolicited commercial emails, as we dislike spam as much as you do. Additionally, by submitting your email address, you agree to its use for targeted customer advertising on platforms like Facebook, where we display customized ads to individuals who have opted in to receive communication from us. Emails provided only through the order processing page are used strictly to send updates about your order. However, if you’ve provided your email through other methods, it may be used for additional purposes as outlined in this policy. If at any time you wish to stop receiving emails, detailed unsubscribe instructions are included in each email.

How Long Do We Keep Your Information?

We retain your information only for as long as necessary to provide By Mona Fashion services and fulfill the purposes outlined in this policy. This also applies to any third parties with whom we share your data for services on our behalf. Once we no longer require your information and there is no need to retain it to comply with legal or regulatory obligations, we will remove it from our systems or anonymize it so that it can no longer be associated with you.

How Do We Protect Your Information?

We use various security measures to protect your personal data when you place an order or provide, submit, or access your personal information. We utilize a secure server, and all sensitive information, such as credit card details, is transmitted using Secure Socket Layer (SSL) technology and encrypted within our payment gateway provider’s system, accessible only to authorized personnel who are required to keep this information confidential. After a transaction, your private data (credit card numbers, financial information, etc.) is not stored on file. However, while we strive to protect your data, we cannot guarantee absolute security against breaches, unauthorized access, or unintended disclosures.

Could My Information Be Transferred to Other Countries?

By Mona Fashion is based in Dubai, and the information collected via our website, interactions, or customer support may occasionally be transferred to our offices, personnel, or third-party partners worldwide. This may include countries that do not have general laws regulating the use or transfer of personal data. To the fullest extent allowed by applicable law, by using our services, you voluntarily consent to the cross-border transfer and hosting of your data.

Is the Information Collected Through the By Mona Fashion Service Secure?

We take steps to safeguard your information through physical, electronic, and managerial procedures. These efforts are designed to prevent unauthorized access, maintain data integrity, and protect against potential breaches. However, no system, including encryption, is completely foolproof. People can make mistakes, engage in misconduct, or fail to follow security protocols. While we make every reasonable effort to protect your personal data, we cannot guarantee absolute security. If applicable law imposes a duty on us to protect your information, you agree that intentional misconduct will be the standard for determining our compliance with that duty.

Can I Update or Correct My Information?

Your ability to update or correct information that By Mona Fashion collects depends on your relationship with us. Employees and contractors can update their information following the procedures outlined in our internal company policies.

As a customer, you have the right to request restrictions on the use or disclosure of your personally identifiable information. You can contact us to (1) update or correct your personal information, (2) change your preferences regarding the communications and information you receive from us, or (3) delete the personal information we maintain about you (subject to the following conditions) by canceling your account. These changes will not affect any information we previously provided to third parties in accordance with this Privacy Policy. To ensure privacy, we may take steps, such as requesting a unique password, to verify your identity before granting access or making updates. You are responsible for maintaining the confidentiality of your password and account information at all times.

Please note that it may not be technologically feasible to remove every record of your data from our systems. Backup systems used to protect against data loss may retain non-erasable copies of your information. However, after receiving your request, we will update, correct, change, or delete all relevant information stored in our active databases as soon as reasonably practicable.

If you are an end user and wish to update, delete, or request information about yourself, you should contact the organization you are associated with as a customer.

Personnel

If you are employed by or applying for a position with By Mona Fashion, we collect the information you voluntarily provide to us. This data is used for human resources purposes, including administering benefits and screening applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications, or (3) request a record of the information we hold. Any updates, corrections, or deletions will not affect the data we previously provided to third parties in accordance with this Privacy Policy.

Sale of Business

We reserve the right to transfer personal information to a third party in the event of a sale, merger, or transfer of all or a substantial portion of By Mona Fashion or its Corporate Affiliates’ assets. This also applies if we discontinue our business or file for bankruptcy or reorganization. Any third party who receives this information will be required to adhere to the terms of this Privacy Policy.

Affiliates

We may share personal information with our Corporate Affiliates. A "Corporate Affiliate" is any person or entity that directly or indirectly controls, is controlled by, or is under common control with By Mona Fashion. These affiliates will treat your information in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Australia, without regard to conflict of laws provisions. You agree to the exclusive jurisdiction of Australian courts for any disputes arising from or related to this Privacy Policy, except for individuals who may have rights under the Privacy Shield or the Swiss-US Framework.

The laws of Australia will govern this agreement and your use of the website. Your use may also be subject to local, state, national, or international laws.

By using By Mona Fashion or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree with the policy, you should not use our website or services. Continued use of the website or interaction with us after changes to this policy indicates acceptance of those changes, provided they do not significantly affect the use or disclosure of your personal information.

Your Consent

We have updated our Privacy Policy to provide you with complete transparency regarding what data is collected when you visit our site and how it is used. By using our website, registering an account, or making a purchase, you consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to our Services. Our Services may contain links to other websites not operated or controlled by By Mona Fashion. We are not responsible for the content, accuracy, or opinions expressed on such websites, nor do we investigate, monitor, or check for accuracy or completeness. Please remember that when you use a link to go from our Services to another website, our Privacy Policy no longer applies. Your browsing and interactions on any other website, including those linked to on our platform, are governed by that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Advertising

Our website may feature third-party advertisements and links to third-party sites. By Mona Fashion does not make any representations regarding the accuracy or suitability of the information contained in those advertisements or sites and does not accept responsibility or liability for the conduct or content of those advertisements, sites, or the offerings made by third parties.

Advertising helps keep By Mona Fashion and many of the services you use free of charge. We strive to ensure that ads are safe, unobtrusive, and relevant to you.

Third-party advertisements and links to other sites that offer goods or services do not constitute endorsements or recommendations by By Mona Fashion of those third-party sites, goods, or services. We take no responsibility for the content of any advertisements, the promises made, or the quality/reliability of the products or services advertised.

Cookies for Advertising

We may use cookies that collect information over time about your online activity on our website and other online services to make advertisements more relevant and effective for you. This is known as interest-based advertising. These cookies also perform functions like preventing the same ad from repeatedly appearing and ensuring that ads are displayed correctly for advertisers. Without cookies, it becomes difficult for advertisers to reach their audience and track the performance of their ads.

Cookies

By Mona Fashion uses "Cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website, although they are not essential for its use. However, without these cookies, certain functionalities (such as videos) may become unavailable, and you may need to re-enter your login details each time you visit since we would not remember your previous login.

Most web browsers can be configured to disable cookies. However, if you disable cookies, you may not be able to access certain features of our website correctly or at all. We do not store personally identifiable information in cookies.

Blocking and Disabling Cookies and Similar Technologies

Wherever you are located, you can set your browser to block cookies and similar technologies. However, this action may block essential cookies and prevent our website from functioning correctly, potentially limiting your ability to utilize all features and services. You may also lose some saved information (e.g., saved login details, site preferences) if you block cookies in your browser. Different browsers provide different controls, so disabling a cookie or category of cookie does not delete the cookie from your browser. You will need to do this manually from within your browser; for more information, please refer to your browser's help menu.

Remarketing Services

We utilize remarketing services to enhance your shopping experience. What Is Remarketing? In digital marketing, remarketing (or retargeting) refers to the practice of serving ads to individuals who have previously visited our website. This allows us to "follow" potential customers around the internet by displaying ads on the websites and platforms they frequent.

Payment Details

Regarding any credit card or other payment processing information you provide to us, we commit to storing this confidential information in the most secure manner possible.

Changes to Our Privacy Policy

We may change our Services and policies, and updates to this Privacy Policy may be necessary to accurately reflect our Services and policies. Unless required by law, we will notify you (for example, through our Service) before making changes to this Privacy Policy and provide you with an opportunity to review them prior to their implementation. If you continue to use our Services after the changes take effect, you will be bound by the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you may delete your account.

Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products or services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that By Mona Fashion is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect. We do not assume any liability or responsibility for any Third-Party Services provided to you or any other person or entity.

Third-Party Services and links to them are provided solely for your convenience, and you access and use them entirely at your own risk and subject to the terms and conditions of those third parties.

Information about General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), we may collect and use information about you. In this section of our Privacy Policy, we will explain how and why this data is collected and how we protect it from misuse.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how data of EU residents is protected by companies and enhances their control over their personal data.

GDPR applies to any globally operating company, not just those based in the EU. The data of our customers is important regardless of their location, which is why we have implemented GDPR controls as our baseline standard for all operations worldwide.

What is Personal Data?

Personal data is any information related to an identifiable or identified individual. GDPR covers a broad spectrum of information that can identify a person, either on its own or in combination with other data. Personal data includes more than just names or email addresses; it also encompasses financial information, political opinions, genetic and biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity.

Data Protection Principles:

The Data Protection Principles include requirements such as:

Personal data must be processed fairly, legally, and transparently, and should only be used in a manner that individuals would reasonably expect.
Personal data should only be collected for a specific purpose and utilized solely for that purpose. Organizations must specify why personal data is needed upon collection.
Personal data should not be held longer than necessary to fulfill its intended purpose.
Individuals covered by GDPR have the right to access their personal data. They can also request a copy of their data and can ask for it to be updated, deleted, restricted, or transferred to another organization.

Why is GDPR Important?

GDPR introduces new requirements for how companies must protect individuals' personal data that they collect and process. It also increases the stakes for compliance by enhancing enforcement and imposing greater fines for breaches. Beyond these considerations, respecting privacy is simply the right thing to do. At By Mona Fashion, we strongly believe that your data privacy is crucial, and we have implemented robust security and privacy practices that exceed the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability, and Deletion

We are committed to assisting our customers in fulfilling their data subject rights as outlined by GDPR. By Mona Fashion processes and stores all personal data with fully vetted, GDPR-compliant vendors. We retain all conversations and personal data for up to 6 years unless your account is deleted. In that case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, ensuring that no data is held longer than 60 days.

We understand the importance of providing EU customers with the ability to access, update, retrieve, and remove their personal data. Our platform is designed for self-service, granting you access to your data as well as your customers’ data. Our customer support team is available to assist you with any questions regarding API usage.

California Residents

The California Consumer Privacy Act (CCPA) mandates that we disclose the categories of personal information we collect and how we use it, the sources from which we collect personal information, and the third parties with whom we share it, as explained above.

We are also required to inform California residents of their rights under California law. You may exercise the following rights:

Right to Know and Access: You may submit a verifiable request for information regarding the: (1) categories of personal information we collect, use, or share; (2) purposes for which we collect or use personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you.
Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.
Right to Delete: You may submit a verifiable request to close your account, and we will delete the personal information we have collected about you.
Right to Opt-Out: You may request that we not sell your personal information.

We will respond to your request within one month. If you wish to exercise any of these rights, please contact us.

We do not sell the personal information of our users.

For further information about these rights, please reach out to us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose categories of personal information we collect and how we use it, the sources from which we collect personal information, and the third parties with whom we share it, as explained above.

CalOPPA users have the following rights:

Right to Know and Access: You may submit a verifiable request for information regarding the: (1) categories of personal information we collect, use, or share; (2) purposes for which we collect or use personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you.
Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.
Right to Delete: You may submit a verifiable request to close your account, and we will delete the personal information we have collected about you.
Right to Opt-Out: You may request that we not sell your personal information.